Litchfield Real Estate Concierge Services

We love to assist our guests wherever possible. As the saying goes, “it never hurts to ask,” so please ask! See below for what our services include during your stay.

Messages, mail and packages can be received at our office. Please do NOT direct deliveries to your rental. Tell the sender to mark your letter or package C/O Litchfield Real Estate and to include the name of your rental home. Our physical address is 12980 Ocean Hwy, Pawleys Island SC 29585. We will call you upon receipt, and as long as your voicemail is not full, we will always leave a message.

Fax, copier, and scanner services are available free of charge, within reason, at our office. Our fax number is (843) 237-1513. Free internet access is also available.

Emergency assistance is provided 24/7. Should you require our attention for an urgent concern outside of office hours, call our office at (843) 237-4241 and follow the prompt to enter 3-0-0. A staff member will be contacted at home and will return your call at their first opportunity.

Guests belong to our Preferred Customer Club. This means when you shop or dine locally and show your rental key fob to merchants who have partnered with us, you will receive a discount or complimentary gift. A list of participating merchants is provided in your arrival packet and are also listed on our website.

For recommendations, directions and event information, come to us! We will be glad to share our local knowledge about restaurants, art galleries, parks, fishing tournaments, surf board clinics, full moon kayak tours, boat launch locations, historic landmarks, and hidden gems. Our lobby provides an area where you can browse for brochures, maps and discount coupons. Follow us on Facebook to hear about upcoming events!

Missing an essential item in your rental home? Call us! The homeowner of your rental will want to be sure you are accommodated with the essentials. As long as the item is deemed essential, like a broom or a wine bottle opener, we can usually have the item ready for pick-up or delivered to you directly on the same day it’s reported missing – no charge to the Guest.

Lost and Found. At Litchfield Real Estate, we make every effort to locate and return items left behind; however, we cannot be held responsible for lost personal items. 2 Found items will be taken, along with your mailing and credit card information, to the nearest UPS or FedEx office for delivery. We are not responsible for items broken or lost during shipping. Items not claimed within 30 days after check-out will be donated to a local charity.